Booking & Payments

How do I book?
Booking with Swans Lane is easy. Browse our hire range, select your event dates, add the items you’re interested in to your wishlist and send it through to us. We’ll review your request, confirm availability and send you a personalised quote. A 30% non-refundable booking fee is required to secure most bookings.

When is my final payment due?
Your remaining balance is due 14 days before your event unless otherwise agreed. We’ll send you a reminder before the due date so everything can be finalised ahead of your event.

Can I make changes after I’ve booked?
Absolutely. You’re welcome to add, remove or change hire items up until 14 days before your event, subject to availability. Changes requested within 14 days may not be possible.

How far in advance should I book?
We recommend booking as early as possible, particularly during peak wedding and event periods. Popular items and larger quantities can book out well in advance.

Delivery & Pickup

Do you deliver?
Yes. We deliver across Geelong, the Bellarine, Surf Coast, Ballarat, Colac and surrounding areas. If you’re unsure whether we service your location, get in touch and we can confirm it for you.

Can I collect the hire items myself?
Some bookings are suitable for customer collection from our North Geelong location. Collection and return are by arrangement, with days and times allocated according to our weekly schedule. We’ll confirm the details with you before your booking.

How is delivery calculated?
Delivery pricing is based on your location, order size, access requirements and the time involved. All delivery costs will be included in your personalised quote before you confirm your booking.

Can you deliver to more than one location?
In many cases, yes. If you require delivery or pickup from multiple locations, let us know when requesting your quote and we’ll confirm what can be accommodated and include any additional costs.

Setup & Services

Do you offer setup?
Yes, for selected products and installations. Some items require setup by our team, while standard furniture can also be supplied for the customer or venue to position. Any setup or installation included in your booking will be shown on your quote.

Can family or friends help move hired furniture?
Some hire items can be repositioned carefully, but others should only be moved or installed by our team. Please check with us if you’re unsure, and never drag or handle hire items in a way that could cause damage.

What venue information do you need?
If your venue has restricted access, loading docks, stairs, lifts, gates, bollards, long carrying distances or specific supplier access times, please let us know as early as possible. The more information we have, the smoother the delivery and pickup will be.

Do you offer site visits?
For larger or more complex bookings, a site visit may be arranged where required. In many cases, clear photos, measurements and venue access information are enough for us to plan your booking.

Planning Your Event

How do I know how many tables and chairs I need?
This depends on your guest numbers, venue and preferred layout. If you’re unsure, send us your guest count and any plans, measurements or photos you have and we can help work out suitable quantities.

Can I add more items later?
Absolutely. As long as your event is more than 14 days away and the items are available, you can continue making changes to your booking.

Can you help me choose the right products?
Of course. Send us your venue details, guest numbers and event style and we can help recommend suitable products and quantities.

Hire & Care

How long can I hire the items for?
Our pricing covers your agreed hire period rather than charging a daily rate. For a typical Saturday event, standard arrangements are generally Friday delivery and Monday pickup. During busy periods, some deliveries may begin Thursday and some pickups may extend to Tuesday.

Do I need to clean the hire items before pickup?
We ask that hire items are returned in a reasonable condition, with personal belongings, decorations, food, rubbish and excessive dirt removed. Items should be kept together and ready for pickup from the agreed location.

What is the Damage Waiver?
A standard 7.5% Damage Waiver is applied to the hire value. It covers normal fair wear and tear during standard use, but does not cover loss, misuse, negligence or significant damage.

Products

Can your furniture be used outdoors?
Many of our hire items are suitable for outdoor use, but suitability varies by product, surface and weather conditions. Check the individual product information or ask us if you’re unsure.

Will your tables work with chairs hired elsewhere?
Usually, yes. If you’re combining furniture from different suppliers, send us the chair style or dimensions and we can help check whether the sizing and spacing should work comfortably.

General

Can I inspect products before booking?
Absolutely. Product viewings can be arranged by appointment at our North Geelong location. Please contact us first so we can organise a suitable time.

How do I contact Swans Lane?
You can contact us through the website enquiry form, email us at [email protected], or call us on 0455 407 814. We’re happy to answer questions and help with your event.