Privacy Policy

Swans Lane Event Hire respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains the types of personal information we may collect, how we use it, and how you can contact us about your information.

Information we collect

When you enquire, request a quote, create a wishlist or make a booking, we may collect information such as:

• your name
• email address
• phone number
• billing or delivery address
• event date and venue details
• booking and quote information
• notes or other information you provide to us
• information submitted through website forms or custom fields

We only collect information that is reasonably necessary for providing our hire services and managing your booking.

How we use your information

We may use your personal information to:

• respond to enquiries
• prepare quotes
• manage bookings and customer accounts
• arrange delivery, pickup and setup
• communicate with you about your booking
• process payments
• maintain records relating to orders, invoices and contracts
• improve our services and website
• comply with legal or regulatory requirements

Booqable and other service providers

We use third-party service providers to help operate our business and website.

Our booking and rental management system is provided by Booqable. Information submitted through our website or booking system may be stored and processed through Booqable on our behalf.

Booqable acts as a data processor for customer information handled through its platform, while Swans Lane Event Hire determines how and why that information is used.

We may also use other service providers for functions such as payment processing, email, website hosting, analytics or business administration.

We only share information where reasonably necessary for those providers to perform services for us or where required by law.

Payments

Payment information may be processed by third-party payment providers connected to our booking system.

We do not need to directly store full payment-card details where those payments are handled securely by the relevant payment provider.

Cookies and website data

Our website may use cookies and similar technologies to provide website functionality, remember preferences, understand website usage and improve the customer experience.

You may be able to manage optional cookies through the cookie preferences controls provided on our website.

Marketing

We may use your contact details to communicate with you about your enquiry or booking.

We will not use your contact information for unrelated marketing where consent is required unless you have agreed to receive those communications.

You can ask us to stop sending marketing communications at any time.

Storage and security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Some information may be stored or processed by third-party service providers, including providers located outside Australia.

Accessing or correcting your information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before providing access to personal information.

Retention of information

We retain personal information for as long as reasonably necessary to manage our business, provide our services, maintain booking and financial records, and meet legal requirements.

Information that is no longer required may be deleted or securely disposed of where appropriate.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, contact:

Swans Lane Event Hire
Email: [email protected]
Phone: 0455 407 814

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, systems or legal obligations.

The current version will be published on our website.